A research project aimed at identifying solutions for poverty-stricken families to find safe housing & eventual home ownership

Conducting user research, journey mapping, user persona, high-fidelity and low-fidelity prototypes, wireframing, usability testing and stakeholder presentation with Head Start Homes board members.

MY ROLE

Interviewed customers living in community housing accommodations, identifying information such as their motivation to buy their own homes, realistic timeline of potential purchase, barriers affecting their potential home purchase.

 

Conduct other internal & external research such as current service review, quantitative surveys, reporting findings for competitor analysis and methodologies to Director.

Undergo customer journey mapping and user personas.

Conducted low-fidelity prototyping methods such as sketching, wireframing and high fidelity prototyping via InVision. Conduct usability testing on prototype with the users.

Conduct stakeholder presentation with completed

THE PROBLEM

Housing affordability is a serious problem for Australia’s major housing segment. Five Australian cities are in the global top 25 with “severely unaffordable” housing in a 2019 Demographia survey. Sydney coming in third for the most unaffordable. Countless research has shown a correlation between unaffordable housing and homelessness.

The shortage of affordable housing has caused problems such as significant rent burdens (rents which consume a considerable percentage of income), below standard housing and overcrowding. These trends, consequently, have pushed the population homeless and the that number is growing.

 

The last census (2016) revealed homelessness has increased by 14%, 116,427 were officially homeless on that census night according to the Australian Bureau of Statistics (ABS) as revealed by ABC News.  

HIGH LEVEL TIMELINE

MAKE OF TEAM

 Stakeholder briefings

- Research & Interviews

- Low-fidelity &

high- fidelity prototype

- Usability testing

- Stakeholder presentation

Report to UX Lead 

12 UX Researcher/Designers and UX Lead.

KEY GOALS

- Research and identify the user needs of occupants and their families

- Design a solution in a form of a digital prototype to address the needs of the above-mentioned user

UNDERSTANDING THE USER

  1. The community housing residents who have the desire to own their own home but are overwhelmed by the mortgage process and saving up for a deposit.

HIGH LEVEL TIMELINE

I'm a paragraph. Click here to add your own text and edit me. It’s easy.

MAKE OF THE TEAM

I'm a paragraph. Click here to add your own text and edit me. It’s easy.

HIGH LEVEL TIMELINE

I'm a paragraph. Click here to add your own text and edit me. It’s easy.

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. Feel free to drag and drop me anywhere you like on your page. I’m a great place for you to tell a story and let your users know a little more about you.

2. Families or persons who is at-risk of or currently facing 

    homelessness, who want to move into a recently vacant 

    community housing accommodation.

Avenir Light is a clean and stylish font favored by designers. It's easy on the eyes and a great go to font for titles, paragraphs & more.

Design | Training | Multimedia

Australia

Phone

(03) 9005 8383

 

©2020 Savvy Self. All rights reserved. Terms of Use & Disclaimer