A research project aimed at identifying solutions for poverty-stricken families to find safe housing & eventual home ownership

THE CLIENT

Head Start Homes (HSH) is a not-for-profit organisation with the goal of improving opportunities to social housing for families and individuals who are homeless or at risk of being homeless, with further support for community housing residents to overcome financial and personal obstacles  that are preventing them from achieving home ownership.

With key partnerships with Westpac, St. George bank and other affiliates, The Head Start Guarantee (HSG) initiative was created as a vital opportunity offering social housing tenants a chance to achieve home ownership by acting as guarantor during the mortgage application process.

Interviewed customers living in community housing accommodations, identifying information such as their motivation to buy their own homes, realistic timeline of potential purchase, barriers affecting their potential home purchase.

 

Conduct other internal & external research such as current service review, quantitative surveys, reporting findings for competitor analysis and methodologies to Director.

Undergo customer journey mapping and user personas.

Conducted low-fidelity prototyping methods such as sketching, wireframing and high fidelity prototyping via InVision. Conduct usability testing on prototype with the users.

Conduct stakeholder presentation with completed

UNDERSTANDING THE USER

  1. The community housing residents who have the desire to own their own home but are overwhelmed by the mortgage process and saving up for a deposit.

HIGH LEVEL TIMELINE

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MAKE OF THE TEAM

I'm a paragraph. Click here to add your own text and edit me. It’s easy.

HIGH LEVEL TIMELINE

I'm a paragraph. Click here to add your own text and edit me. It’s easy.

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. Feel free to drag and drop me anywhere you like on your page. I’m a great place for you to tell a story and let your users know a little more about you.

2. Families or persons who is at-risk of or currently facing 

    homelessness, who want to move into a recently vacant 

    community housing accommodation.

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2. Families or persons who is at-risk of or currently facing 

    homelessness, who want to move into a recently vacant 

    community housing accommodation.

UNDERSTANDING THE USER

  1. The community housing residents who have the desire to own their own home but are overwhelmed by the mortgage process and saving up for a deposit.

HIGH LEVEL TIMELINE

I'm a paragraph. Click here to add your own text and edit me. It’s easy.

MAKE OF THE TEAM

I'm a paragraph. Click here to add your own text and edit me. It’s easy.

HIGH LEVEL TIMELINE

I'm a paragraph. Click here to add your own text and edit me. It’s easy.

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. Feel free to drag and drop me anywhere you like on your page. I’m a great place for you to tell a story and let your users know a little more about you.

Design | Training | Multimedia

Australia

Phone

(03) 9005 8383

 

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